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8 tickets · 3 unread · 5 agents
Billing overcharge on last invoice
UrgentOpenMEM-2841 · Amara Osei · Email · assigned to Ama Mensah
AO
Hi team — our latest invoice shows $4,120 but we should be on the annual plan at $3,700. Can someone look into this before our finance team closes the books?
Amara Osei · Today, 9:02 AM
AM
Hi Amara, thanks for flagging. I'm reviewing the subscription right now — the upgrade to 6 extra seats on Oct 14 looks like it wasn't prorated correctly. Give me a few minutes to confirm.
Ama Mensah · Today, 9:11 AM
Ticket priority set to Urgent by Ama Mensah.
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