Overview

Overview

A live view of your support desk — volume, response times and channel health.

Live
Open tickets
84
+9 newvs last week
Resolved today
37
+6 morevs yesterday
Avg. first response
1.4h
−0.2 hfaster is better
CSAT score
92%
+1.4%vs last week

Ticket volume

Created vs resolved, last 14 days.

05010092of 100
CSAT score
+1.4%vs last week

Ticket volume

Inbound tickets per day, last 26 weeks.

558 tickets · last 26 weeks

SLA targets

Q4 · share of SLA met

0 of 4 complete
  • First response
    96%

    96% within 15 min

  • Resolution time
    88%

    88% within 24 h

  • QA quality
    92%

    92 / 100 internal review

  • Backlog cleared
    58%

    58% of weekly quota

Channel status

Uptime of every support channel, last 90 days.

99.44%
Overall uptime · 90d
All systems operationallast 90 days
Email
mail.memories.app
100.00%
Live chat
chat.memories.app
98.89%
Social inbox
social.memories.app
100.00%
Voice
voice.memories.app
98.89%
Wed, Aug 12 – Mon, Nov 9